Support

Contact

Email support@glow.report for help with the app, your account, subscriptions, reports, privacy questions, or account deletion.

What to include

Include the device you are using and a short description of the issue so we can help more quickly.

Sign in help

If you cannot sign in or access your account, contact support for help.

Restore purchases

If your paid access does not appear correctly in the iPhone app, open the account/settings area in the app and tap Restore Purchases.

Subscriptions and billing

App Store billing, renewals, and cancellations are managed by Apple. To manage an App Store subscription, use your Apple ID subscription settings on your device.

Reports and scan issues

If a scan is not completing properly or a report does not look right, contact support and describe what happened.

Privacy

If you have questions about privacy, stored reports, or how your data is handled, email support@glow.report and we will help you.

Account deletion

To delete your account, open the account/settings area in the iPhone app and choose Delete Account.

If you need help with account deletion, email support@glow.report from the address linked to your account.